![]() ![]() You do not want your users to get conditioned and learn that they get results when they push harder. ![]() When your support staff faces the pressure of end-users who want everything right now, and your end-users have no guideline of what to expect, the modus operandi often is the “squeaky wheel gets the grease.” Without a definition of what to expect and when causes tension. Undefined boundaries can become damaging for your team and eventually for your end-users too. The ideal way to go about this is to do it without losing your sanity. Helpdesk For Education: More Like Helpdesk For Sanity ![]() It also helps maintain a smooth functionality pace within the institution. Having a helpdesk for education lets the end-user get all the queries answered and track the information they need. If done right, helpdesks for education can really add some value to your organization. This is exactly where a well thought helpdesk comes into the picture.
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